Effective Date: 31 July 2026
This Refund and Returns Policy explains the conditions for order cancellation, delivery refusal, exchanges, returns, and refunds for products purchased from LeeNoir.
1. Refusing a Product at Delivery
A customer may refuse to accept an order at the time of delivery.
If the customer refuses the parcel because of a change of mind or for any reason not caused by LeeNoir, the customer must pay the applicable delivery or courier charge.
If LeeNoir sends an incorrect, damaged, or defective product, LeeNoir will bear the applicable return or exchange courier charges.
2. Three-Day Exchange Period
After accepting a product, the customer may request an exchange within 3 calendar days from the delivery date.
The customer must contact LeeNoir within this period and receive approval before returning the product. Exchange requests submitted after the 3-day period may not be accepted, except where otherwise required by applicable law.
3. Conditions for Exchange
To qualify for an exchange, the product must be:
- Unused and unwashed
- Unworn, unaltered, and undamaged
- Free from stains, marks, odours, or signs of use
- Returned with its original tags and packaging
- Returned with the order information or other reasonable proof of purchase
LeeNoir may refuse an exchange if the product does not meet these conditions.
4. Change-of-Mind Exchanges
If a customer requests an exchange because of a change of preference, colour, model, or another non-defect reason, the customer must bear the courier charges for both returning the original product and receiving the replacement product.
A refund will not normally be provided after a product has been accepted solely because the customer has changed their mind. An eligible customer may instead request an exchange within the 3-day exchange period.
5. Incorrect, Damaged, or Defective Products
If you receive an incorrect, damaged, or defective product, contact LeeNoir within 3 calendar days of delivery.
You must provide clear photographs showing the product and the reported issue so that we can review the claim. An unboxing video is not mandatory.
When the claim is approved, LeeNoir will bear the applicable return and replacement courier charges.
6. Product Availability and Price Differences
All exchanges are subject to product availability.
If the requested replacement product costs more than the original product, the customer must pay the price difference.
If the replacement product costs less, the difference will be refunded through bKash or Nagad after the exchange is approved.
If a suitable replacement product is unavailable, the customer may receive an approved refund through bKash or Nagad.
7. Refund Conditions
An approved refund may be provided when:
- An eligible replacement product is unavailable
- LeeNoir supplied an incorrect, damaged, or defective product and an appropriate replacement cannot be provided
- LeeNoir otherwise approves the refund after reviewing the circumstances
Refunds are not normally available when a customer accepts the product and later changes their mind.
The returned product must first be received and inspected by LeeNoir. Once the refund is approved after inspection, it will be processed within 3 business days through bKash or Nagad.
The customer is responsible for providing an accurate bKash or Nagad account number. LeeNoir will not be responsible for delays or losses caused by incorrect payment information supplied by the customer.
8. Sale and Discounted Products
Sale or discounted products are not eligible for exchange due to a change of mind, colour preference, model preference, or another non-defect reason.
However, if LeeNoir sends an incorrect, damaged, or defective sale product, the customer may still submit a claim under this Policy.
9. Order Cancellation
A customer may cancel an order before it has been dispatched by contacting LeeNoir as soon as possible.
If the order has already been dispatched, the customer may refuse the parcel at delivery. When the cancellation is not caused by an error by LeeNoir, the customer must pay the applicable delivery or courier charge.
10. How to Request a Return or Exchange
Before sending any product back, contact LeeNoir through phone, WhatsApp, or email and obtain approval.
Please provide:
- Your name and order information
- The reason for the return or exchange
- Clear product photographs when reporting an incorrect, damaged, or defective item
- Your preferred replacement product, where applicable
Products returned without prior approval may not be accepted.
11. Return Address
LeeNoir does not publicly display its return address. After a return or exchange request has been reviewed and approved, the customer will receive the correct return address and shipping instructions through phone, WhatsApp, or email.
Please do not send a product to any address without receiving confirmation from LeeNoir.
12. Changes to This Policy
LeeNoir may update this Refund and Returns Policy when its products, delivery arrangements, payment methods, or business procedures change. The revised Policy will be published on this page with an updated effective date.
13. Contact Us
For cancellation, exchange, return, or refund assistance, contact:
LeeNoir
Phone: +8801516096547
WhatsApp: +8801995555394
Email: info@leenoir.com
